The Denver Art Museum is seeking candidates for the position of Director of Retail. The person in this position is responsible for all strategy, planning, buying, and creative execution of merchandising programs, and daily operations to support retail shop sales across all Shop operations. These include the award-winning Shop inside the Daniel Liebeskind-designed Hamilton Building as well as exhibition-specific specialty shops, pop-up kiosks, in-gallery merchandise displays, and the museum’s online shop. The Shop regularly achieves gross sales in excess of $3million annually, returning a net profit to the museum of more than $600,000 while offering visitors a unique opportunity to engage with visitors, amplify their onsite experience, and provide an opportunity to create lasting memories.
Founded in 1893, the Denver Art Museum is an educational, nonprofit resource that sparks creative thinking and expression through transformative experiences with art. With collections from around the world and across time, the museum celebrated its 125th anniversary in 2018 and has recently experienced remarkable growth – with exhibitions and programs engaging more than 700,000 visitors per year. The museum’s historic 210,000 square foot Gio Ponti-designed Martin Building opened in 1971 and recently underwent a $150 million renovation, and the addition of a 50,000 square foot welcome center. The building will reopen in phases beginning in the summer of 2020.
• Develop a vision for retail at the museum and build strategies and support systems to accomplish long-range goals.
• Provide direction for all retail financial operations (currently exceeding $3 million annually).
• Create an annual work plan and supporting budget documents.
• Deliver maximum contribution to the museum’s general fund through controlling expenses and driving profitability.
• Develop strategic merchandising plans to support and complement museum programming.
• Oversee execution of institutional strategies to support museum and museum shop goals, both financial and programmatic.
• Develop creative buying and merchandising strategies to support all museum shop operations, including permanent shop spaces, temporary exhibition shops, pop up retail kiosks, in-gallery displays, and the online shop.
• Collaborate institutionally to develop museum-branded and collections-based products.
• Develop and maintain proper inventory levels and goals, and establishing and using open-to-buy purchasing method.
• Ensure accurate inventory controls are maintained.
• Work with colleagues to develop and adhere to a storage philosophy and guidelines that ensure the museum’s resources are prioritized in the best interest of the institution.
• Develop and direct the buying program, directing buying and re-buying responsibilities as required.
• Collaborate intra-departmentally to develop sales programs to drive increased revenue across the DAM’s business units.
• Direct the day-to-day management of retail operations ensuring proper inventory levels, operational protocol and procedures, and customer-focused sales acumen are achieved.
• Act as liaison to other departments that are involved with the visitor experience and strive to integrate institutional messaging and programs into retail operations.
• Oversight of shop bookkeeping and accounting processes
• Inventory management and controls
• Schedule, conduct, audit, and reconcile yearly inventory.
• Attend and represent the institution at industry MSA (Museum Store Association) conventions and meetings.
• Attend market-buying shows to search out new product.
• Direct product development branding program.
Job Qualifications/ Knowledge, Skill and Ability:
• Expert knowledge of retail operations of a similar size and scope
• Established experience in buying/rebuying
• Expert visual merchandising knowledge
• Excellent people management skills; experience developing a team to meet defined goals
• A discerning and sophisticated sense of taste; ability to determine a product’s viability and sales success
• Demonstrated proficiency with point of sales (POS) systems (the museum currently uses TAM Retail), Microsoft Office suite, and web retail platforms with a willingness to learn/evaluate new systems.
• Advanced accounting and bookkeeping experience
• Analytical skills to ensure accuracy of reporting and business analysis
• Detail oriented organizational skills
• Excellent verbal and written communication skills
• Ability to respond to visitor inquiries and complaints both verbally and in writing
• Ability to develop an operating budget to include open-to-buy, expenses and staff salaries.
• Local and national travel will be required (less than three weeks total per year)
• Subject to long, irregular hours standing and moving
• Must be able to lift 40 or more pounds
• Includes work in an office, warehouse, and retail sales floor environment
Education or Formal Training
• College degree in business or equivalent directly related experience
• Minimum 10 years’ experience as a retail shop leader/manager with all required responsibilities (merchandising, accounting, buying/ordering, inventory management, staff management, etc.)
• Minimum 5 years’ experience directing a retail buying program
Qualified candidates are expected to embody the DAM’s institutional values, which include being dynamic, respectful, inclusive, creative, and curious, and must maintain effective and positive working relationships with employees, volunteers, contractors, representatives of public and private entities, policy making bodies, and the general public.
The starting salary for the position is $79,000 to $90,000, dependent on qualifications. A comprehensive benefit package includes medical, dental, and vision coverage, life insurance, 403(b) Retirement Plan, and RTD Eco Pass. To apply, please submit a cover letter and resume detailing your work experience and qualification as well as your interest in this role. Applications will be accepted until the position is filled.