Denver Art Museum

Application Support Administrator

As an institution, we believe the Denver Art Museum is both a platform for and an amplifier of the voices of people of all races. We acknowledge that Black lives matter and communities of color – Latinx, Indigenous, Black, and others – have been underrepresented in art museums over decades, both internally and externally. We are committed to elevating all voices, artworks and perspectives and strive to support racial equity inside and out. Candidates with a firm commitment to our institutional position are encouraged to apply. 

Qualified candidates are expected to exemplify the DAM’s internal values, which include being dynamic, respectful, inclusive, creative, and curious.  The ability to maintain effective and positive working relationships with visitors, employees, volunteers, representatives of public and private entities, policy making bodies, and contractors is critical to the success of this position.

The hiring salary for the position is $52,000-$56,000 based on experience.

A comprehensive benefits package including medical, dental, and vision coverage, 100% paid life insurance, short- and long-term disability insurance. Paid time-off for vacation, sickness and holidays. 403(b) Retirement Plan with immediate eligibility to contribute and, after one year of employment, an employer contribution and match. An RTD Eco pass at a discounted rate. A free membership to the DAM at the Family level.

The Application Support Administrator will assist the Director of Technology with the support and day to day administration of the museum’s core business applications. They will assist with the operation and functionality of all on-premises software applications and cloud services, including user management, security privileges, monitoring, and data backups. It is important that this position have extensive knowledge of the Denver Art Museum’s critical and non-critical applications, and spend the time to research potential enhancements to these applications.

Responsibilities

  • Provide expertise and technical knowledge of the museum’s application catalogue.
  • Provide Tier 2 support for issues with software applications in a helpful and timely manner. Troubleshooting process should include root cause analysis to limit reoccurring issues.
  • Provide user training and documentation for software applications to ensure successful adoption.
  • Conduct research on product upgrades and expansions to consistently enhance application functionality
  • Recommend, schedule, and implement software patches, improvements, and upgrades.
  • Administer and maintain end user accounts, permissions, and access rights.
  • Monitor system backups and recovery.
  • Maintain active support agreements for all software.

Position Requirements

Formal Education & Certification

  • College diploma or university degree in the field of Computer Science or Information Systems and/or 3 years equivalent work experience.

Knowledge & Experience

  • Working technical knowledge of a variety of business applications including Active Directory, Office 365 suite, and commercial software packages
  • Advanced technical knowledge of server and workstation operating systems, including Microsoft Windows and Mac OS.
  • Some experience with Microsoft SQL Server
  • Proven analytical and problem-solving abilities.
  • Ability to conduct research into networking issues and products as required
  • Ability to effectively prioritize and execute tasks in a high-pressure environment.
  • Commitment to timeliness and project deadlines
  • Good understanding of the organization’s goals and objectives.
  • Strong written and oral communication skills.
  • Strong customer service orientation.
  • Experience working in a team-oriented, collaborative environment.

Work Conditions

  • On-call availability and after hours work as required.
  • Sitting for extended periods of time.
  • Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and to handle other computer components.
  • Lifting and transporting of moderately heavy objects, such as computers and peripherals up to 50 lbs.
  • Requires routine and regular walking between a three-building, museum campus.

Note:  This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. Employees are held accountable for all duties of this job