CU Boulder Art Museum

Visitor Experience Manager

Organization: CU Boulder Art Museum

Position: Visitor Experience Manager

Pay Range: $45,000-$52,000 per year

The CU Boulder Art Museum seeks a Visitor Experience Manager.

Job Summary:
The Visitor Experience Manager designs and manages the CU Art Museum’s varied audience engagement efforts from pre-visit web to on-site engagement with visitor experience, and academic engagement efforts whether held onsite in the gallery or remotely for a virtual experience. This position oversees all visitor experience strategies that emphasize CU Art Museum’s interdisciplinary and educational focus. Evaluation is central to understanding and illustrating CU Art Museum’s impact, and this position will develop tools to evaluate the Museum’s exhibitions, programs, outreach, and internal planning processes. The Visitor Experience Manager directly supervises 1 FTE classified staff position (Visitor Experience Liaison) and is involved in hiring, training, and overseeing student employees in their roles as museum attendants or project assistants. This position develops trainings for their staff related to engagement initiatives. This position is responsible for shaping and implementing policies and procedures to facilitate a growing the Museum Attendant Program (MAP) of student employees, in addition to working with students on project specific tasks.

This position works closely with the Chief Curator and Director of Academic Engagement to inform exhibition planning from the visitor perspective and ensures strategic efforts for engagement are included in exhibitions. Therefore; this includes a collaborative effort in the development of student-focused exhibition programs with the Chief Curator and Director of Academic Engagement, and support of special events and programs as needed.

What your key responsibilities will be:
-Academic Engagement and Learning Sessions
-Co-develops and leads workshops for faculty across the fields in collaboration with colleagues.
-Coordinates and conducts learning sessions and virtual museum experiences for university and public visitors.
-Organizes trainings and materials for Visitor Experience staff on exhibitions/programs, permanent collection, context/history of the building, and public engagement skills centering DEAI.
-Under the direction of the Chief Curator and Director of Academic Engagement, participates in exhibition planning and interpretation to optimize the educational potential of collection installations and exhibitions.
-Supervises CU Art Museum’s campus engagement activities on social media and other platforms.

Evaluation, Assessment, Research and Reporting
-Supervises Visitor Experience staff work on museum evaluation projects.
-Assesses and evaluates the success or failure of programs using both quantitative and qualitative information and make decisions about how to implement program improvements.
-Researches and produces cyclical and ad hoc reports on museum activities
-Monitors and produces reports on data analytics.
-Supervises committees and working groups related to Visitor Experience staffing, such as the Pay Equity Working Group.

Museum Attendant Program Management
-Provides vision and oversight of the Museum Attendant Program (approx. 9 to 12 students annually) in regards to front of house operations during museum hours (entry experience, visitor engagement in the galleries, light cleaning, answering questions about sales and membership).
-Works with student employees to develop student-focused programs.
-Schedules student employees to ensure adequate coverage for security and interpretive needs.
-Works with museum staff to identify projects that would benefit from student employee assistance, including student-focused exhibition programs, evaluation, and outreach.

Supervision and Personnel Management
-Serves as liaison with HR Service Center. Monitor hires, resignations, and payroll.
-Directly supervises Visitor Services Liaison and is responsible for hiring decisions, training, leave approval, performance planning, evaluations, and disciplinary actions involving this employee.
-Hires, supervises, and trains student employees on topics such as security protocols, exhibition interpretation, DEAI, and evaluation implementation.
-Coordinates the daily activities of the work unit by prioritizing and monitoring workflow.
-Trains museum staff on front desk operations.

Other
-Assists with planning strategically and contributes to accreditation efforts.
-Participates in regional and national professional trade groups.
-Assists in securing funding to support programming including grants, awards, sponsorships, revenues, donations, and in-kind collaborations.
-Supports large events (ie. openings, fundraising).

Minimum Requirements:
-Bachelor’s degree in a related field. Equivalent combination of work experience and education may substitute on a year for year basis.
-2 years of direct supervisory experience.
-Ability to take part in programs outside of normal office hours, including occasional evenings and weekends.

Competencies/Knowledge, Skills, and Abilities:
-Ability to interpret visual art for diverse disciplines and audiences across campus
-Demonstrated leadership ability.
-Strong communication and interpersonal skills.
-Proficient with word-processing and database software.
-Knowledgeable about museum operations.
-Demonstrated ability to work effectively in a team and within other collaborative work situations.
-Proficiency with audience evaluation and implementation of visitor surveys.

Preferred Qualifications:
-Master’s degree in Museum Studies, Art History, or related field.
-3+ years of supervisory and management experience.

To learn more about this position and to apply please visit the CU Boulder Human Resources website: https://jobs.colorado.edu/jobs/JobDetail/?jobId=44259