The CELL – Guest Services Associate

Position Summary: The Guest Services Associate is a vital member of the CELL’s operational team, ensuring visitors have an engaging educational experience at the CELL Exhibit. Key responsibilities of this role include facilitating tours, running the exhibit’s daily operations, and reaching out to new audiences. The Guest Services Associate will also be responsible for other critical administrative duties, such as processing admissions transactions and inputting information into our database.
Duties and Responsibilities:
• Welcome visitors and respond to their questions about the exhibit
• Lead impactful tours tailored to a variety of audiences
• Connect with new audiences through personal outreach
• Operate daily opening and closing procedures for exhibit
• Process admission transactions through ticketing system in an accurate and timely manner
• Manage daily closeout and balancing of the register with receipts
• Work in Microsoft Office, Constant Contact, Salesforce and other computer systems to manage data and pull information when needed
• Stay up-to-date on CELL programs and events in order to answer visitors’ questions and share additional opportunities for engagement
• Maintain a professional appearance and demeanor
• Assist with events, research and other duties as assigned
Qualifications:
• Must have a bachelor’s degree or two years in a comparable position
• Demonstrated ability to speak in front of large and small groups of visitors
• Exceptional customer service
• Ability to work with people from various backgrounds and cultures
• Experience with database and computer systems and a willingness to learn how to navigate new programs
• Excellent written and oral communication skills
• Must be organized, detail-oriented and flexible
• Must be 18 years or older
• Previous cashier experience is preferred
Work Characteristics:
Ability to work part-time position, typically 20 hours per week, but with the ability to field more. We are looking for someone who is flexible to attend after hours/weekend events and programs, as well as assist staff with additional projects on a regular basis.
To Apply:
Please submit your cover letter and resume to Tom Lasorsa at tlasorsa@thecell.org with “Guest Services Associate” in the subject line. Applications will be accepted on a rolling basis; please submit your cover letter and resume ASAP. Every applicant is carefully reviewed. However, due to the large number of applications received for each position at the CELL, only candidates whose backgrounds most closely complement the requirements of the position will be contacted directly. All applicants will undergo a background check. The CELL is an equal opportunity employer.