CU Art Museum – Visitor Experience Liaison

Visitor Experience Liaison – 08913
University Staff

Description

The CU Art Museum is now accepting applications for a Visitor Experience Liaison. This position is responsible for shaping and implementing policies and procedures to facilitate visitor services and security as directed by the Director of Visitor Experience. The position is involved in hiring, training, and overseeing our student workers in their roles as museum attendants, implementing visitor evaluation procedures, maintaining timely and accurate attendance records, implementing security procedures and scheduling group tours and course visits to the museum’s exhibitions. In concert with another Visitor Services/Security Guard, the position opens and closes the museum and its exhibitions. This position assists with special events and monitoring the facilities.

Who we are:
Since the foundation of our collections in 1939, we have been a hub for exploration of art. Today, we strive to serve as a generator and incubator of artistic inquiry and programs engaging students, the broader campus community and the public.

Housed within CU Boulder’s College of Arts & Sciences, it’s our vision to create the university art museum of the 21st Century with the campus and broader communities. It’s our mission to become a vital player in creating a university culture in which art, creativity, intercultural understanding and research advance all disciplines in contribution to society.

What your key responsibilities will be:
Museum Attendant Supervisor
Work with the Director of Visitor Experience to hire, supervise, train and schedule student museum attendants.
Understand exhibition and program content. Duties will include: training students on topics including security, exhibition interpretation and evaluation implementation.
Schedule students to ensure adequate coverage for security and interpretive needs.
Ensure students accurately complete tasks and time-sheets.
Serve as the point-person for solving problems faced by attendants and the public, contacting other CU Art Museum Staff, campus police, etc., as appropriate and implementing emergency plans as needed.
Visitor Evaluation
Implement evaluation procedures and processes using formal and informal instruments including surveys, timing and tracking trials.
Count and maintain log of visitor attendance records, regularly update shared documents and work with Director of Visitor Experience on reporting.
Visitor Services
Facilitate visitor access, reception and orientation.
Provide information to visitors, telephone reception and staff appointment reception.
Assist with special events as needed.
Scheduling and Reporting
Work with senior staff to schedule tours and course visits.
Participate in senior level discussions providing feedback on how visitors are responding to our exhibitions and programs.
Actively inform new policies and procedures.
What you should know:
This position will require work evening and weekend hours as needed.

What we can offer:
We can offer a competitive salary, commensurate with experience. The University of Colorado offers excellent benefits, including medical, dental, retirement, paid time off, tuition benefit and ECO Pass. The University of Colorado Boulder is one of the largest employers in Boulder County and offers an inspiring higher education environment. Learn more about the University of Colorado Boulder.

Be flexible. Be positive. Be supportive. Be Boulder.

Qualifications

What we require:
Bachelor’s degree.
Availability to regularly work evenings and weekends as needed.

What you will need:
Strong communication and interpersonal skills and ability to interact with a variety of demographic groups in a courteous and professional manner.
Proficient with word-processing and database software.
Museum operations knowledge.
Team-oriented and ability to work under pressure and meet deadlines in a fast-moving environment.

What we’d like you to have:
Master’s degree in museum studies or related field.
3-5 years of experience in visitor services, volunteer management or museum evaluation.
Preferred qualifications may be used to further reduce the pool of applicants to those who are most highly qualified.

Special Instructions to Applicants: Please apply by April 7, 2017.
If you have technical difficulties submitting application information, please contact the CU Careers help desk at cucareershelp@cu.edu. All other job related inquiries should be directed to the posting contact for this posting.
Application Materials Required: Cover Letter, Resume/CV

Application Materials Instructions: To apply, please submit the following materials to this posting at www.cu.edu/cu-careers:
1. A current resume.
2. A cover letter that specifically addresses the job requirements and outlines qualifications.

Please combine materials into one document and upload as titled: Last-First-08913.
Please do not upload references at this time.

Job Category: Professional Support Services

Primary Location: Boulder

Department: B0001 — Boulder Campus – 10621 – CU Art Museum

Schedule: Full-time

Posting Date: Mar 23, 2017

Closing Date: Apr 7, 2017

Posting Contact Name: Boulder Campus Human Resources

Posting Contact Email: HRESmail@colorado.edu

Position Number: 00732328